We are open for urgent and routine appointments
After more than 2 months of lockdown for dental practices, we’re delighted to be opening for appointments, allowing invaluable access to dental care.
Visiting the dentist is safe
Dental practices have a strong reputation for excellent cross-infection control. By continuing this, and maintaining social distancing, we will be putting all the necessary measures in place to keep the practice as a safe environment. This will include (more details further down):
• Minimising the number of people in the practice at any one time
• Having plenty of alcohol hand gel available for patients and staff
• Minimising contact in reception with non-contact payment options and plastic screens
What can we offer?
The aim for England’s dentists is to return to offering a full range of treatments as soon as it is feasible and practicable to do so.
Standard (non-aerosol) appointments
For many appointments where aerosols are not required, pre-appointment screening and social distancing plus our usual infection control procedures are more than sufficient to avoid risk.
We can offer these appointments as routine without any need to delay.
- Routine appointments
- Dental Health Checks
- Hygienist appointments (using hand instruments, rather than ultrasonic water scalers, no polishing)
- Denture appointments
- Urgent appointments
- Emergency treatment including dental extractions
- Medium-term fillings (Expected lifespan 6-12 months)
- Assessment, X-rays and advice
- Fitting crowns and some bridges
Treatments requiring aerosols
Currently, there is an idea that aerosols generated by dental drills and scalers can carry viruses. Although there is no evidence of this being the case, we will still make sure we take extra time and precautions if we need to carry out any of these types of treatment.
We can offer these appointments where necessary, but may try to postpone them if appropriate
- New crowns, bridges and veneers
- Root canal fillings
- Hygiene appointments involving ultrasonic water scaling and polishing
- Most cosmetic dental treatments
- Dental implant treatments
Your visit will be different
Before an appointment, we will contact you to let you know what to expect, and what measures are in place to maintain social distancing. We’re aware these precautions may come across as less personable, but we will be as friendly and welcoming as ever.
Beforehand, we will ask you:
• Whether you or anybody at home is currently self-isolating
• If you feel comfortable attending your appointment
• To update your health details and complete a pre-appointment COVID assessment
• If you’re happy to pay over the phone or by bank transfer in advance, to prevent contact in the practice
• To come alone if possible, and bring as few items as possible (please try not to bring coats or bags where possible).
• We may ask you to update information or sign paperwork online.
When you arrive:
• We’ll ask you to wait outside and call us to let us know you’re here. (We are sensible though, so if it’s raining and you’re not in your car, you can come in. We have socially-distanced seating in the waiting room).
• When we’re ready to see you, we’ll call you back to ask you to come in.
• We’ll ask you to alcohol gel your hands when you enter.
At your appointment:
• As usual, we will do everything we can to make sure you feel happy, comfortable and at ease during your appointment
• Please be aware that there won’t be access to the toilets or toothbrushing sink in the practice, as we can’t make provision for cleaning between each use.
• You would usually be collected straight away by your dentist/hygienist and go straight through to the treatment room.
• After your appointment, we may send you documents by email to sign electronically
• You may need to stop at reception if you need to pay or book further appointments. We’ll keep contact and time to a minimum.
Other things you may notice:
• Our reception desk has a plastic screen to prevent virus spread
• The waiting room will have fewer seats, spaced out
• There will be no papers, leaflets, magazines or other clutter in reception
• Our clinical staff may be wearing more PPE than usual (although our usual PPE is more than sufficient for protection)
Booking an appointment
How to get in touch
So we can maintain social distancing please do not come in person to book an appointment or make an enquiry.
Please be aware that this is currently a very busy time for us and we can’t always answer the phone, but we will try our best to do so.
Please get in touch for an appointment if:
You told us about a problem during lockdown and we haven’t yet offered you an appointment.
You have some incomplete planned treatment which is currently causing problems.
You have any other dental problem which you would like addressing.
We will aim to keep all scheduled routine appointments where possible, but we may need to reschedule if circumstances dictate.
If we need to reschedule, we will contact you to let you know, usually by email or SMS.
If you would like to reschedule a booked appointment because you are shielding, or for any other reason, please let us know.
Denture or orthodontic problems
Our dental technicians are returning to work part-time. If you have problems with dentures or orthodontic appliances, please get in touch and we can advise on the best way to help you out with this.
Thanks to all our patients
Finally, we’d like to thank all our patients for their understanding during this difficult time. During the pandemic, hundreds of our patients have been affected by the lack of access to dental care, either because of delayed appointments or due to dental problems which have gone unaddressed.
Many of you have been in touch by email or on the phone, and we’ve been really grateful for all the support, understanding and positivity we’ve received.
We hope to get back into the usual routine as swiftly as possible, and we will be doing everything we can to make sure this is the case.