We hope you never have reason to complain. However, if you have a complaint, we always aim to resolve the matter swiftly and amicably. Therefore, please speak to us in the first instance and we will do whatever we can to resolve the problem.
If you wish to register a formal complaint, we keep complaints forms at reception which you can complete. You can also register you complaint by contacting us in writing by letter or email. To register a formal complaint, please make this clear in your correspondence
You can view our complaints procedure at the practice reception or download a copy here.
Download complaints procedure.
If you make a complaint to us and we are unable to resolve it, it can be passed on to the Health Service Ombudsman for resolution.
If you need assistance to make a complaint, please contact the Cloverleaf Advocacy service.
If you would like to make a complaint, but would prefer not to approach us directly, you can contact the following bodies:
PO Box 16738
The Parliamentary and Health Service Ombudsman:
0345 015 4033
Click here for the Health Service Ombudsman website
Dental Complaints Service
General Dental Council
37 Wimpole Street
Click here for the Dental Complaints Service website