We hope you never have reason to complain. However, if you have a complaint, we always aim to resolve the matter swiftly and amicably. Therefore, please speak to us in the first instance and we will do whatever we can to resolve the problem.
If you wish to register a formal complaint, we keep complaints forms at reception which you can complete. You can also register you complaint by contacting us in writing by letter or email. To register a formal complaint, please make this clear in your correspondence
You can view our complaints procedure at the practice reception or download a copy here.
Download complaints procedure.
If you make a complaint to us and we are unable to resolve it, it can be passed on to the Health Service Ombudsman for resolution.
If you need assistance to make a complaint, please contact the Cloverleaf Advocacy service.
If you would like to make a complaint, but would prefer not to approach us directly, you can contact the following bodies:
NHS complaints:
NHS England
PO Box 16738
Redditch
B97 9PT
england.contactus@nhs.net
0300 311 22 33
Click here for the NHS England website
The Parliamentary and Health Service Ombudsman:
Millbank Tower
Millbank
London
SW1P 4QP
0345 015 4033
Click here for the Health Service Ombudsman website
Private complaints:
Dental Complaints Service
General Dental Council
37 Wimpole Street
London
W1G 8DQ
08456 120540.
Click here for the Dental Complaints Service website
